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Refund Policy
At AUROVEXA INTERNATIONAL, customer satisfaction is our priority. As we manufacture premium custom Martial Arts Uniforms, Brazilian Jiu-Jitsu (BJJ) Gis, Karate Uniforms, Judo Uniforms, Sportswear, Fitness Wear, and other personalized apparel, every order is produced according to the customer's approved specifications.
Because our products are custom-made, refunds, cancellations, or returns are generally not accepted once production has started.
Refunds May Be Considered If:
- The product contains manufacturing defects.
- You receive an incorrect item different from your approved order.
- There is a major sizing error caused by our production team.
- The product is damaged due to our manufacturing process.
Refund Request Procedure
Customers must notify us within 7 days of receiving their shipment. To process your request, please provide:
- Order number
- Clear photographs or videos of the issue
- A brief description of the problem
After reviewing your claim, AUROVEXA INTERNATIONAL may provide a replacement, repair, store credit, or partial/full refund depending on the nature of the issue.
Shipping Policy
AUROVEXA INTERNATIONAL proudly ships premium Martial Arts, Brazilian Jiu-Jitsu (BJJ), Karate, Judo, Sportswear, Fitness Wear, and Custom Apparel to customers worldwide.
Production Time
Since most of our products are custom manufactured, production begins only after order confirmation and design approval. Estimated production times will be communicated before your order enters manufacturing.
Shipping & Delivery
- Shipping time varies depending on destination country.
- Delivery depends on the selected courier service.
- Tracking information is provided immediately after dispatch.
- Large or bulk orders may require additional shipping time.
Customer Responsibility
Customers are responsible for providing accurate shipping information. AUROVEXA INTERNATIONAL is not responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete shipping details.
Customs & Import Duties
International shipments may be subject to customs duties, import taxes, or other local government charges. These fees are determined by the destination country and remain the responsibility of the customer.
Need Assistance?
If you have any questions regarding shipping, delivery, tracking, or refunds, please contact our support team.